Help & Support

Contact Support

Your Name

Email Address

User ID (if registered)

Issue Category

Subject

Message

Quick Help

Contact Information

Email:
info@keypay.in

Response Time:
24-48 hours

Business Hours:
Monday - Saturday
9:00 AM - 6:00 PM IST

Common Issues

Account Activation

Ensure you have ₹4,999 in wallet before activation.

Withdrawal Delays

Withdrawals require admin approval and verified bank account + PAN card.

Benefits Not Credited

Benefits are calculated monthly and credited on 2nd of each month.

Login Issues

Use "Forgot Password" or check if "Remember Me" is enabled.

Emergency Contact

For urgent issues affecting your account security or unauthorized transactions:

Email: info@keypay.in
Subject: URGENT - [Your Issue]

Note: Mark urgent emails clearly. Response within 12 hours for security issues.

Self-Help Resources

Getting Started

Account Registration
Profile Activation
First Investment
Adding Bank Account

Deposits & Investments

How to Deposit
Payment Methods
Investment Conversion
Gold Weight Calculation

Benefits & Withdrawals

Benefit Calculation
Monthly Statements
Withdrawal Process
Withdrawal Limits

Referrals & Bonuses

Referral System
Bonus Structure
Level Calculations
Bonus Payments